Win-Win Conflict-Management
The dealing with conflicts is an executive's daily business - be it in contact with colleagues, superiors or clients. Causes are: contradictory interests, different value systems or a bad working atmosphere.
Conflicts at work put a strain on the relationships and produce output.
Conflict free situations are the exception.
To overcome conflicts successfully is a realistic aim.
The purpose of this seminar is to show the participants how to develop an efficient conflict competence and a way of communication that is flexible and helps to solve
conflicts.
Contents:
-
increasing the sensitivity in order to be able to detect and assess conflict situations as early as possible
- a farsighted prevention of conflicts
- conflict intervention and conflict diagnosis
- conflict escalation, types of conflict - strategies
- analysis and development of your own behaviour towards conflicts
- mediation
