Customer Service - How to get close to the customers' wishes
Advantages, consequences and steps to a company with the customer service as its main interest
Customer service is a subject everyone is talking about nowadays, and its importance is undisputed. But what exactly does customer service mean and how can it contribute to make a better use of existing resources and to increase the number of jobs?
How can we make the customer become enthusiastic about the company?
In this seminar we will develop successful strategies for a company with the customer service as its main interest
Contents:
-
the 25% theory
- 10 "customer killers"
- from product orientation to customer service
- analysis of your basic abilities and your strong points
- how to satisfy the customer and the employee
- service and the management of complaints
- how to get the client enthusiastic and to make him stay with the company
- find out the customers` desires and target group-analysis
- examples of successful customer service
